fgy99's Privacy Policy

1 Introduction

fgy99 is a safe and reliable online betting platform operated for users in Bangladesh. We believe that the privacy and protection of our members' personal information is a top priority.

This privacy policy ("Policy") describes how fgy99 collects, stores, uses, discloses, and safeguards your personal information. When you visit our website or use fgy99's services, you are considered to have accepted the terms of this policy.

Please read this policy carefully. If you have any questions about this policy, you may contact our support team.

2 What Types of Information We Collect

We need to collect certain information to provide fgy99's services properly and to keep your account secure. We collect only what is necessary and have no interest in gathering unnecessary information.

2.1 Registration Information

When you create an account, the information you provide may include:

• Full name and date of birth
• Mobile phone number
• Email address (if applicable)
• Mobile banking account details (bKash, Nagad, or Rocket number)
• Password (stored in encrypted form)

2.2 Identity Verification Information

For financial security and fraud prevention, we may request additional information during the identity verification (KYC) process, such as a copy of your national ID card or passport.

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Page visit time, date, and duration
• Cookies and session data (details below)
• Transaction history and betting activity

2.4 Communication Information

When you contact our customer service, we retain a record of that conversation. This helps us improve our service quality and provide you with better support in the future.

3 How We Use Your Information

fgy99 uses your information only for specific and legitimate purposes. Without your consent, we do not sell your information to third parties for advertising or marketing purposes.

• Account Management: To create and maintain your account, verify your identity, and keep your login secure.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: To resolve your issues and complaints, and to ensure 24/7 live chat and email support.
• Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
• Legal Obligations: To comply with applicable laws and regulations, and to respond to lawful requests from authorities.
• Service Improvement: To improve the functionality of our platform and the user experience.
• Responsible Gaming: To monitor your betting behaviour and provide support where potential issues arise.

4 Sharing Information with Third Parties

fgy99 does not sell or rent your personal information. However, in the following limited circumstances, some information may be shared with third parties:

4.1 Service Providers

We rely on trusted third parties to provide services such as payment processing, technical infrastructure, and fraud detection. These parties act only under fgy99's instructions and may not use your information on their own behalf.

4.2 Legal Reasons

We may be required to disclose information in response to applicable law, a court order, or a lawful request from a government authority. In such cases, we always provide only the minimum information required.

4.3 Business Transfers

If fgy99's business is merged with or transferred to another organisation for any reason, user information may form part of that process. However, the new party will also be required to comply with this privacy policy.

5 Cookies and Tracking Technologies

The fgy99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our website function more effectively.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website — for example, maintaining login sessions, performing security checks, and saving language preferences. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences and habits, such as your preferred game category or display settings. Disabling them will not prevent you from using the website, but some personalisation features will not be available.

5.3 Analytics Cookies

We collect anonymous statistical data to analyse and improve our website usage. This information is never personally identifiable.

You can manage cookies by changing your browser settings, though this may limit some services.

6 Data Security Measures

fgy99 uses industry-standard security technologies to protect your information. Our technical and organisational security measures include:

• SSL Encryption: All data transmission between your browser and our servers is secured with SSL/TLS technology.
• Password Hashing: Your password is never stored directly; it is kept in encrypted form using strong hashing algorithms only.
• Secure Data Centres: Our servers are protected at both physical and digital levels.
• Access Controls: Only authorised staff can access the information they need.
• Regular Security Reviews: Our systems undergo regular security testing.
• Fraud Detection: Automated systems monitor suspicious transactions and access attempts.

Please note, however, that no method of transmitting information over the internet or storing it digitally is 100% secure. We strive for the highest level of protection, but cannot guarantee it.

7 Data Retention Period

fgy99 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Information required to provide services is retained while your account remains active.
• Even after an account is closed, some information may be retained for a defined period to fulfil legal obligations.
• Transaction records are retained for as long as required under anti-money laundering and financial regulations.
• Where there is a need to investigate fraud or resolve a dispute, the relevant information is retained.

Once the defined period has ended, information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If any information on your account is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may be limited where legal obligations apply.
• Right to Restrict Processing: You may request that the use of your information be limited for specific reasons.
• Right to Object: You may object to the use of your information in certain circumstances.
• Right to Portability: You may request your information in a structured, machine-readable format.

After receiving a request, we will endeavour to respond within a reasonable time, and in some cases identity verification may be required.

9 Protection of Minors

fgy99's services are intended for persons aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that an account holder is under 21, we will delete that account and the associated information.

If you become aware that a minor has registered on our platform, please inform us immediately.

10 Policy Changes and Updates

fgy99 reserves the right to modify or update this privacy policy as needed. In the event of changes:

• The updated policy will be published on the website and the "Last Updated" date will be changed.
• For significant changes, we will endeavour to notify you directly.
• If you continue to use the service after changes have been made, you will be considered to have accepted the new policy.

It is therefore advisable for you to review this policy regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. fgy99 is ready to assist with any matter relating to member privacy.